​1. SERVICES

The You Co provides creative services including graphic design, photography, brand strategy, website design, marketing, and copywriting. Some services may be delivered by approved associates. All work is carried out professionally, to the agreed scope and timeline. No guarantees are made regarding outcomes such as increased sales, web traffic, or engagement.

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2. ENGAGEMENT OPTIONS

Work with The You Co falls under one of the following three models. All work must be paid in advance, unless otherwise agreed in writing.

a. Fixed Project Fee

For defined projects with clear scope and deliverables.

• A custom quote is issued.

• 50% payment required to start; 50% due before final delivery.

• Examples: branding, websites, brochures, campaign strategy.

b. One-Off Support (Hourly)

For tasks expected to take 3 hours or less.

• £42/hour, 1-hour minimum, paid upfront

• Suitable for small jobs such as edits, touch-ups, layout fixes, or quick design tasks

• If the task is expected to exceed 3 hours, a custom project quote will be required.

c. Day / Half-Day Rate

For time-based bookings when multiple tasks are needed or flexibility is preferred.

• Half-day: up to 4 hours

• Full-day: up to 8 hours

• Payment due upfront to confirm the booking.

• Rates provided upon request.
   

*Monthly ad hoc billing is no longer offered as standard. However, it may be made available to select long-term clients, at our discretion, under agreed terms.

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If you're unsure which model is appropriate, we're happy to advise.

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3. PROJECT SCOPE & REVISIONS

Before starting any project, we will confirm the scope of work, timeline, deliverables, and fees.

• Two rounds of revisions are included, unless stated otherwise.

• Additional revisions or changes outside the original scope may incur extra charges and a revised timeline.
   

4. CHANGES TO PROJECT SCOPE

We understand that projects can shift — here’s how we handle changes once work has started.

• a. Reductions
  If work is removed after the project has started, the quoted fee will generally not be reduced, especially if work has begun or time has been reserved. Where no work has been started, we may offer a credit or adjustment, at our discretion.

• b. Additions
  Additional tasks or scope changes will require a new quote or fee adjustment. No additional work will begin without written agreement.

• All scope changes must be confirmed in writing and may affect cost and timeline.
   

5. PAYMENTS & FEES

All services require payment upfront, unless a written agreement allows otherwise.

No work will begin until payment is received and cleared.

• a. Fixed Fee Projects

  • 50% deposit required to start

  • 50% balance required before final delivery

• b. One-Off Design Support

  • £42/hour

  • 1-hour minimum

  • For work under 3 hours only

  • Full prepayment required

  • Rate is subject to change at any time

• c. Half-Day / Full-Day

  • 100% prepayment required

  • Custom quote provided based on brief

• d. Select Monthly Billing (Invitation Only)

  • May be offered to longstanding clients

  • Invoiced on the 25th of the month (or nearest working day)

  • Terms agreed in writing

  • Can be revoked at any time
     

• Late payments will incur a 2% fee per week overdue. All pricing is in GBP and excludes VAT (if applicable).

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6. RUSH FEE POLICY

• Rush delivery options are available upon request and are subject to availability at the time of booking.

• 48-Hour Delivery: A rush fee of £50  applies to projects requiring final delivery within 48 hours of confirmation and receipt of all required content.

• 24-Hour Delivery: A rush fee of £75 applies to projects requiring final delivery within 24 hours of confirmation and receipt of all required content.

• Rush fees cover prioritization of your project, potential overtime, and disruption to existing workflows. These fees are charged in addition to the standard project rate and are non-refundable once work has begun.

• All rush requests must be confirmed in writing, and timelines apply only once full content and payment (if upfront) are received.
   

7. INTELLECTUAL PROPERTY & COPYRIGHT

• All work remains the intellectual property of The You Co until full payment is received.

• Upon full payment, you are granted the right to use the final deliverables for their intended purpose. No separate license document is required.

• Source files (e.g., PSD, INDD, AI) are not included unless agreed and may incur an extra fee.

• We may showcase completed work in our portfolio or marketing unless agreed otherwise in writing.
   

8. FILE STORAGE & RESPONSIBILITY

• We retain final files for 12 months after project completion. After this period, file availability is not guaranteed.

• Clients are responsible for downloading and securely storing final deliverables.
   

9. CANCELLATIONS & REFUNDS

• Client-Initiated

  • Deposits are non-refundable.

  • A fee will be charged for any work completed to date.

  •  One-off and hourly work must be paid in full even if cancelled partway through.

• The You Co-Initiated

  • In the rare event we cancel a project, a full or partial refund will be issued based on work completed.
     

10. LIABILITY & DISCLAIMERS

• We take care to produce high-quality work, but make no guarantees regarding specific outcomes such as increased sales, traffic, or engagement

• We are not liable for business losses, missed opportunities, or indirect damages arising from use of our services

• Clients are responsible for final proofreading and approval of all deliverables
   

11. CONFIDENTIALITY

Both parties agree to maintain confidentiality regarding any sensitive or proprietary information shared during the course of our work together.
 

12. THIRD-PARTY SERVICES

If third-party services (e.g., printers, stock providers, web hosts) are recommended, we are not responsible for their performance, cost, or delivery. All third-party fees are the client's responsibility.
 

13. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts in England and Wales.
 

14. AMENDMENTS

These Terms & Conditions may be updated occasionally. The latest version will always be available on our website. It is your responsibility to review them periodically.
 

Contact
For any questions or concerns, please contact us at contact@theyouco.co.uk.​